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Institute for Healthcare Improvement What to Say During Telehealth Visits with Older Adults 

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The Age-Friendly Health Systems' 4Ms Framework (What Matters, Medication, Mentation, Mobility) provides an excellent structure for telehealth calls with older adults.

Learn how combining telehealth and the 4Ms Framework can help maintain connections to older patients, offer reassurance and identify issues that may require more attention. 

Institute for Healthcare Improvement, IHI Multimedia Team, July 9, 2020. Institute for Healthcare Improvement.

National Consortium Telehealth Resource Center
COVID-19: The Use of Telehealth in Long Term Care in this National Emergency
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Webinar from the CALTCM and the California Telehealth Policy Coalition about providing long term care via telehealth.

Understanding in depth the benefits and drawbacks of providing LTC via telehealth.

National Consortium Telehealth Resource Center (2020, March 31). Coalition webinar - COVID-19: the use of telehealth in long term care in this national emergency. YouTube. 

Nursing Home Telehealth
Long-term Care Nursing Homes Telehealth and Telemedicine Tool Kit
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Long-Term Care Nursing Homes Telehealth and Telemedicine Tool Kit from the Centers for Medicare and Medicaid Services. Additional resources within.

Walking through steps and processes for telehealth delivery in LTC facilities.

Centers for Medicare and Medicaid Services (2020, March 27). Long-term care nursing homes telehealth and telemedicine tool kit. Centers for Medicare and Medicaid Services.