Email FAQs

We will remove your account when it is considered inactive. This happens when:

• Account owner is no longer an active Employee
• Account owner is deceased
• Retiree does not use email for 12 months
• Alumnus/Graduate does not use email for 12 months
• Student account is not enrolled for 2 consecutive academic terms
• Account owner is no longer an active Guest
• Admitted student does not attend/enroll by admit term

If an account is inactive we will remove your Microsoft license. This deletes your email account. This will also remove the license to the Microsoft 365software.

The Microsoft 365software is available to Students and Employees (not alumni).

Click here to fill out a form

Pilotusi.onmicrosoft.com is the initial domain created with Microsoft for Microsoft 365. EVERY USI account on Microsoft 365 has this domain associated with its account. It is used ‘behind the scenes’.

To personalize the USI 365 accounts, we were able to add our own domain to each account. We have added EAGLES.USI.EDU to each account. This is the domain we reference when talking about eagles-mail and Microsoft 365 accounts at USI.

Example: If someone were to send an email to jsmith1@pilotusi.onmicrosoft.com, it would deliver to the exact same mailbox as jsmith1@eagles.usi.edu.

If your mail appears to be coming from @pilotusi.onmicrosoft.com, please let the Help Desk know (812-465-1080) and your account can be modified so that your mail appears to come from your @eagles.usi.edu account

The default mailbox size limit for USI email (Employees, Students and Alumni) 50 GB. This means that when your mailbox contains 50 GB of "stuff" you will be prevented from SENDING email.

FYI: 'mailbox' means all types of items: Mail, Calendar, Sent, Tasks, Deleted items.

The problem is not necessarily the NUMBER of items, but the size of the items your mailbox contains. Mail items with photos, avi, mov, pdf, ppt are typically very large in size.

What can you do if your mailbox is full? The easy answer is Delete items.

The largest SINGLE message you can send/receive with USI Outlook is 35MB.

Outlook Web App (OWA) in Microsoft 365 offers an easy way to “attach” a document as a link to where it’s saved on OneDrive for Business, a great option for sharing large files with your colleagues.

Click here to learn how

Click here for information about the Thunderbird client

Sending an attachment can be tricky – as eagles mail will want to default to getting files from your One Drive.  Also, the default is to send a HYPERLINK to a file on the One Drive vs. actually sending the file.

So, if you want to send the FILE – and not a link – follow these instructions.

1. Start a new message
2. Click ATTACH – above the TO field.
3. If the file resides on your computer – click COMPUTER (on the left)
4. Browse to the location of the file ON your computer.
5. Next you are presented with the following 2 choices:
• Attach as COPY (the original way we are used to sending attachments)
• Upload and attach as a OneDrive File

The Upload and attach method will put the file in your OneDrive, and give the email recipient access to this file.  Using this method, sends the email recipient a LINK to your document – it does not put the file in the email.  The recipient can NOT forward the document to someone else.

IF you choose Upload and attach, you are then given the choice to change permissions to Read Only  or Edit permissions.

WHY has Microsoft gone to the OneDrive method? 

Many people work from mobile devices.  If your files are in your OneDrive, you have them available to you on your phone, tablet, AND computer.  Many devices have limited amounts of storage – but we have a very large amount of space in our OneDrive.

Create Rule to move messages to folder based upon sender address or specific words in the subject. Two Step Process

First: Turn on the Junk Filter

1. Click the Cog in the Top Right Corner
2. Click Options, Block or Allow
3. Set your email to Automatically Filter Junk Email
4. Set your email to Trust Emails from your Contacts
5. Click Save at the Bottom

Second: Create Rules to Block Messages By keyword or sender address

1. Click the Cog like in the first step
2. Click Options, Organize Mail
3. Click Inbox Rules
4. Click the "+" and select from the various options

Create a Rule if you are repeatedly getting the same kind of email

Example: "Click here to apply for a $500/ a week job" filter by "specific words in subject" option

If a specific email keeps sending various messages filter by "move messages from someone" option

Name the Rules and be sure to Click Save at the Bottom.

1.) Create a new email

2.) Select the Sensitivity tab on the right

3.) Choose what type of encryption you prefer. (Critical is suggested)

In Outlook:

• Click into the Search box
• Click Instant Search
• Advanced Find

First tell Outlook WHERE you want to look – in the top right it shows the folder you currently have highlighted (I’m guessing Inbox). If you want to search beyond the Inbox – click the BROWSE button. You actually can scroll to the top and choose MAILBOX – your name. This will search your entire mailbox (including Calendar, Contacts, Deleted Items, Inbox…).

If you want to SEARCH SUBFOLDERS under the selected folder/mailbox – then check the box at the bottom. Click OK.

Next decide if you want to ONLY look in Mail items – or if you want to include Calendar-type items, Notes-type items… You make this change in the top left corner of the Advanced Find window. I typically choose ANY TYPE OF OUTLOOK ITEM.

At this point you can enter your search word/phrase in the “Search for words” box. If you KNOW the word(s) are in the Subject field – then let this default – or change to search the body of messages.

If you know the FROM/TO items – you can fill in these boxes to refine your search – otherwise leave blank.

This is typically all the functions "I" use for the Advanced search. You can check out the other tabs for a more detailed search. When the search is done – it should show you the results in a new window. This window should show you WHAT FOLDER the items are located in. Pay attention to this, it is important.

If you are getting the System Administrator message that your mailbox is too full, you can use the following tool to find out what messages or folders are causing this problem. After you narrow down where the problem is, you can delete, archive or move to a personal folder.

It is not the NUMBER of items that matter, but the total SIZE of all items.

Some people have been surprised to find that they were over the limit due to items in their calendar or tasks folder.

Reminder
Warning at 170000 KB
Prevent SEND at 180000 KB
Prevent SEND and RECEIVE at 200000 KB
(mailbox size increased from 140/150/170 on 5/25/2011).

To find out which items in your mailbox are causing you grief, do the following

Click FILE,
Click CLEANUP TOOLS
Click Mailbox Cleanup
Click VEIW MAILBOX SIZE
At the top of the Folder size window, you should see "Total size (Including subfolders). This tells you the TOTAL amount of space you are currently using.

Scroll down through the list of folders using the SIZE column and see which folders are using the most space. Many times just knowing this, helps to figure out what needs to be deleted/archived. It might be your Sent items or Deleted items folder. The TOTAL SIZE column can be misleading - this figure will include the nested subfolders.

If this does not clear things up for you, click Close and then select the "Find items larger than" button and change the value to 1000 and click FIND. The results should show you all the items in your mailbox that are larger than 1MB. It will tell you what folder these items are in (not necessarily the Inbox).

From the mailbox cleanup window you can also force an archive, or empty your deleted items folder.

Create Rules to move messages to a specific folder based upon sender address or specific words in the subject.

Read the answer to the next question to learn about Outlook rules

Create a Rule if you are repeatedly getting the same kind of email.

Rules can filter by words in sender address, subject line, words in message headers, plus more.

If a specific email keeps sending various messages filter by "move messages from someone" option

Blocking Emails related to Spam

     1. Right click a message you recognize as spam or has malicious intent.
     2. Navigate to the Junk tab.
     3. Click "Block Sender".

Quick Steps is a feature that applies multiple actions at the same time to email messages. This helps you quickly manage your mailbox. For example, if you frequently move messages to a specific folder, you can use a Quick Step to move the message in one click. Or, if you forward messages to your manager or peers, a one-click Quick Step can simplify the task.

Use the Quick Parts Gallery to create, store, and find reusable pieces of content, including AutoText, document properties such as title and author, and fields.

Open the Address Book dialog box.

In Outlook 2016, click Address Book button in the Find group under Home tab. See screenshot:

In the Address Book dialog box, select Global Address List in the Address Book drop-down box, then click Advanced Find.

In the Find dialog box, enter your search conditions in the corresponding fields, and then click the OK button.

Then the contacts in the Global Address List which meet the search conditions will be listed in the Address Book dialog box immediately.

Note: If there is only one search condition you need to search for the contact, you can select the More columns option, enter the search condition to the blank box, then click the Go button. See screenshot:

Step 1: Open the main Outlook menu and select Preferences. 

Step 2: Select Accounts. 

Step 3: Click the + button, then select New Account.

Step 4: Enter your USI email address

Step 5: You will be taken to the Okta login page to sign in using MFA. 

For more information on MFA, click here

If you want to check who has permission to your calendar, and possibly remove someone’s permission do the following:

Go to your calendar (example using OUTLOOK – not web mail)

Click the Calendar Icon located on the bottom left.

Here, you will see all of your calendars. Right click the calendar you wish to modify and click Sharing Permissions.

Now you will see who has permission to your calendar and their permission level.

If you have an entry called "My Organization" with the permission level "Can view when I'm busy," it does not need to be deleted (in fact, it cannot be deleted).

IF you have an entry for ANONYMOUS – that is OK to leave in the permissions – make sure it is set to NONE.  If you don’t see an entry for Anonymous – don’t worry.

The various permission levels include:

If you need to change someone's permission level - highlight their name, click the new permission level you want to give them, Apply, OK.

If you find someone you need to remove from sharing your calendar – highlight their name, click Remove, Apply, OK.

1.) Create a new email

2.) Select Encrypt on the top of the new email

3.) You can change the required permissions for opening the email.

1. On your mobile device, go to the App Store and download the Microsoft Outlook app.
   
   
   
2. Open the app after it is installed.
3. Tap Get Started.
   
   
   
4. Choose whether or not you would like Outlook to send you notifications.
   
   
   
5. If you chose to get notified, a popup displays saying Outlook would like to send you notifications. Tap OK.
   
   
6. When prompted to add an email account, tap Office 365.
   
   
   
7. Enter your USI email address and tap Sign In. 
   
8. If the WebLogin screen displays, enter your Eagle ID and password and tap Login. Two-step authentication may also be required.
9. You have the option to add another account.   Tap Maybe Later to proceed to your Office 365 email in Outlook.
   
   
10. A few screens of help text are presented, which you can read or skip. Your Office 365 Inbox then displays.

You must have iOS 11.x or greater to use the built-in iOS Mail app.  Otherwise you must use the Outlook APP.

Go to SETTINGS

• Select "Passwords & Accounts"
• If you already have your USI account listed, select it, and then select "Delete Account", then select "Delete Account" on the popup that appears.

• Go to "Add Account"
• Choose "Microsoft Exchange"

• Enter your email address, plus a description (the description can be anything you want)

• On the popup that appears, choose "Sign In"

• The normal weblogin.usi.edu page will come up, enter your username and password, then click Sign In

• You will see another page that says "Are you trying to sign in to Apple Internet Accounts?"  - click "Continue"

• Next, you can choose if you want to see Mail/Contact/Calendars/Reminders/Notes from your USI account.  Choose whichever you want to sync with your USI account, then click Save at the top right corner of the page.

Newer iOS instructions:

Settings / Calendar / Default Calendar - select the USI account

*** OLDER iOS instructions below ***

1. Go to Settings, select Mail, Contacts, Calendars.

2. Select USI Mail (it may show as Exchange).

3. Select Default Calendar (bottom right).

4. Using the image below - you see there are multiple calendars for each account.  Below example has "on my ipad" and "USI Mail". Select the Calendar under USI Mail/exchange.  A small check mark should appear.

Newer iOS instructions:

1) Setting / Passwords & Accounts  / Select your USI account   / Delete Account

*** OLDER iOS instructions below ***

These are the steps for an IOS based device.

1. Go to the settings app.
2. Select Mail, Contacts, Calendars.
3. Under the accounts section, select the account you want to delete.

    4. Scroll to the bottom and press Delete Account.

Click Settings at the bottom right. The Focused Inbox toggle is near the bottom of the Settings page. The change should take effect immediately.

1. On your mobile device, go to the Google Play Store and install the Microsoft Outlook app.
   
2. Open the app after it is installed.
3. Tap Get Started.
   
   
4. Enter your USI email address and then tap Continue. NO PASSWORD IS REQUIRED AT THIS POINT.
   
   
   
5. When prompted to choose an account type, tap Office 365.
   
   
6. Enter your USI Email address and tap Sign In.
   
   
   
7. If the WebLogin screen displays, enter your Eagle User ID and password and tap Login. Two-step authentication may also be required.
8. You have the option to add another account.   Tap Maybe Later to proceed to your Office 365 email in Outlook.
   
   
9. A few screens of help text are presented, which you can read or skip. Your Office 365 Inbox then displays.

Due to security changes, you can no longer use the Android Mail app with a USI account.  You should use the Microsoft OUTLOOK App.

To delete your USI account on the Android App

1) Open your email app (red icon).  If you are having trouble finding it, swipe upward from your Home Screen, then tap inside the search bar and type "email"

2) Tap on the three vertical dots in the top right  (some versions this will be 3 horizontal lines on top left)

3) Tap the Gear/Settings icon.

4) You should see all the accounts set up on this Mail App.  Find the USI account and Tap on it.

5) Tap REMOVE in the top right corner - confirm.

***
There may have been some recent changes to the Android mail app- if the above settings do not work try this:

1) Click the red Samsung email app icon

2) Click the "hamburger" icon in top LEFT - looks like 3 horizontal lines

3) Click the Gear/settings icon (top right)

4) Select/click the USI account

5) Click REMOVE (top right).

****
If after removing your USI email account from the Android mail app - you may find that the Contacts in the CONTACTS App disappear - don't despair.  Follow the following steps:

To sync your USI Contacts with the Android Contacts App

1) Set up the Outlook App

2) Start Contacts App on device

3) Click the ... in the top right

4) Choose Manage Contacts

5) Choose Sync Contacts

6) Find your OUTLOOK icon that shows your USI address and turn that ON

To sync your USI Contacts with the Android Contacts App

1) Set up the Outlook App

2) Start Contacts App on device

3) Click the ... in the top right

4) Choose Manage Contacts

5) Choose Sync Contacts

6) Find your OUTLOOK icon that shows your USI address and turn that ON

Click 3 dots on the right, then Settings.

Toggle Focused Inbox off. You'll need to close and restart the Outlook app for the change to apply.