USI's IT Strategy
This IT strategy page provides a holistic view of what IT will do over the next 2-3 years. It demonstrates how we will align our resources, efforts, and investments to support the University’s strategic priorities and top initiatives. It is our roadmap.
To achieve this strategy, our IT department must remain focused on the key IT initiatives outlined on this page. These initiatives will support our stakeholders in achieving their goals.
This strategy was developed in cooperation with department’s stakeholders, IT management, and the input of IT employees. It is a combined effort we will use to gain alignment and buy-in from our staff. Thank you to all those who have helped assess our current state, envision our future state, and identify the gaps we must fill to achieve those goals.
Our Mission
To provide equitable, secure, and reliable solutions that meet the diverse needs of the community.
Our Vision
To advance digital transformation through collaboration and data driven solutions to achieve operational excellence.
Guiding Principles
Customer Centricity
We deliver best experiences to our customers through services, products and empowerment.
Value Focus
We aim to provide maximum long-term benefits to the organization while optimizing total costs of ownership and risks.
Fit for Purpose
We maintain capability levels and create solutions that are fit for purpose and aim to reduce operational complexity and minimize technical diversity.
Trust
We collaborate with our stakeholders and customers to achieve strategic objectives by delivering best experiences with our services and products.
Foster an effective and productive workforce by focusing on well-being, collaboration and continuous improvement.
Sustainable & Secure
We strive to build scalable, resilient and secure IT solutions.
We aim to support efforts to align our service models to advance equity at USI.
Support Major USI Priorities
USI initiatives requiring IT capabilities are supported by key IT projects
- Slate CRM advising
- Self service version 9
- Pathify portal
- Blackboard Ultra Upgrade
- Network refresh
- Unified Communication Platform as a Service (UCaaS)
- Raisers Edge CRM
- Provide professional learning opportunities
- Vulnerability Management
- Establish helpdesk presence in the library
- ITSM implementation (service catalogue, knowledge base)
- Data warehouse development
- Back up /recovery maturity
- Asset inventory management
- Data Loss Prevention
- Cloud hardware refresh & migration
Reduce Risk & Improve IT Operational Excellence
These projects will increase IT process maturity and systematically improve IT.
- IT Reorganization (includes hiring, training, and reclassifications)
- IT security program maturation
- Integration Platform as a Service (IPaaS)
- Service desk standardization (Left Shift)
- Project intake prioritization and governance
- Student web modernization
- Network refresh/modernization
- Vendor management maturation
- Formalize process improvement as a service
- Network modernization/Juniper Mist upgrade
- Service desk automation (leverage AI)
- Onboarding/Offboarding Automation
- Creation of executive dashboards
- Electronic Forms/Business Process enablement
Drive Technology Innovation
These projects will improve our future innovation capabilities and decrease risk by increasing our technology maturity.
- Azure DaaS
- Skill up to meet emerging needs
- Roll out Copilot for M365 (integrated AI tools)
IT Goals, Metrics & Targets
IT will regularly measure and report stakeholder satisfaction and success metrics for our services and processes
| IT Goals | Business Facing Metrics |
Targets |
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Enhance Operational Excellence |
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| Technology Partnership |
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| IT Security Maturity |
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| BI & Data Analytics Maturity |
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| Workforce Empowerment |
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