Effective Communication Skills

This course is designed for anyone who provides customer service, whether those customers are internal or external. Participants will learn and apply tools and techniques for communicating more effectively with internal and external customers.

This program covers the following objectives:

• Use proven techniques to improve the effectiveness of your written communication
• Employ listening skills to better understand customers' perspectives and needs
• Apply questioning skills to obtain information needed to better serve customers and help solve problems 

Whether it is shortening a training to fit in one day, increasing the curriculum to cover several classes,
or changing the location of the training from here at USI to your location,
we have the training you are looking for to grow your business.