For new or prospective leaders, this course is ideal for building the knowledge and skills needed to launch a successful management career. The following topics are explored: primary roles and responsibilities, resources and information needed, supervising former peers, developing action plans, resolving conflict, appropriate use of various communication methods, interpersonal relationships, providing feedback for performance improvement, leading teams, delegating tasks, training and monitoring employees, and more.
This course addresses the following soft skills: leadership, communication, being a team player, confidence, interpersonal relationship skills and resolving conflict.
This course provides 12 professional development credits (PDCs) for SHRM recertification. Documentation will be provided at the completion of the course.