University of Southern Indiana

Help Desk

Welcome to the USI Information Technology department. Our support center includes phone, email, on-line and walk-in computer support for all students, faculty, and staff at the University of Southern Indiana. 

***CHANGES TO SERVICE DUE TO COVID-19***

We are currently Appointment only for walk-in personal computer or phone support for ALL students, faculty, and staff. Please call ahead at 812-465-1080 to schedule an appointment. We will try to solve issues remotely as much as possible. If you are a faculty or staff member having issues with your USI owned device please email us ( IT@usi.edu ) or fill out the Problem Submission form below.

Trouble with MyUSI / or Eagles-mail? 

   Check the announcements at: https://my.usi.edu     Consider following us on Social Media @USIITDEPT

**Walk In Service:    We are located in Forum Wing (FA) 41. (See on map.)
      **Appointment only during this time, please call ahead to schedule an appointment.

Phone Support:  812-465-1080

Hours of Operation:

Monday-Friday

7:30 a.m. - 4:30 p.m. CST
4:30 p.m. - 8:00 p.m. CST **

** UPDATED 8/14/2020 During this time the on-Campus office will be closed at 4:30pm.
We do have a Helpdesk Associate working remotely from 4:30 p.m. - 8:00 p.m. that will answer voicemails and emails (IT@usi.edu ). Service requests that can be solved by the available staff will be handled, and other non-emergency service requests will be handled the next regular workday (Monday-Friday). Not all services are available at all times.

After Hours Support:

We know that computing problems don't always happen during work hours.  Therefore, we provide a call-in service during our closed-hours. This service can assist with many of the common computing issues.  If the issue goes beyond that level, the after-hours service will create a problem ticket.

Email Us:   IT@usi.edu or fill out the form at the link below.*
                                *If you do not know or have access to your USI email address, please email us directly.

Start a Problem Submission form:   Fill out this form

Student Computer Help Desk: If you are experiencing problems with your computer, you can schedule an appointment and bring it to the IT Help Desk. The student Computer Help Desk can assist with virus and spyware removal, and hardware diagnostics. For best service please call in advance to schedule an appointment. Although this is a free service for current USI Students, it is not a drop off service.
*We do not service hardware issues on cellphones. (screen replacements as an example)

KACE Help Desk software: The IT Department uses KACE to manage trouble tickets and service requests. You can sign-on to the KACE system (http://kace.usi.edu) and follow the progress of your ticket. Each time an update is made on a ticket you will receive an email. The subject line of these email messages start [TICK:#####].

Bomgar Remote Support Software: The IT Help Desk uses Bomgar to assist you off-campus. We are able to create a secure remote support session where we can view (with your permission) your screen. By calling the Help Desk, we can solve many of your problems over the phone.

** Limited walk-in, email, and phone support. Service requests that can be solved by the available staff will be handled, and other non-emergency service requests will be handled the next regular work day (Monday-Friday). Not all services are available at all times. 

Updated 8/17/2020

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