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Authorized User Troubleshooting

Your student made you an authorized user. Now you need to login and set up your profile. To log in, please go to https://secure.touchnet.net/C21706_tsa/web/login.jsp and click on Authorized User. Your username is your email address. You should receive a temporary password from bursar@usi.edu that is valid for 24 hours. Enter the alphanumeric characters within the brackets. Please do not enter the brackets. Once logged in, you will be asked to enter your name and create your password.

If your password has expired, please click on Forgot Password on the TouchNet Authorized User login page. A password reset email will be sent to you immediately. You must use this password reset within 24 hours. Enter the alphanumeric characters in the brackets. Please do not enter the brackets. Once logged in, you will be asked to enter your name and create your password.

Still having issues?

TouchNet recommends using Google Chrome or Firefox when accessing the TouchNet Authorized Users login. Since TouchNet authorized user login does not have a logout button, your browser will store your cookies and cache. You may need to clear your browsing history.

How to clear your browsing history

PDF Instructions - Desktop/Laptop Google Chrome

  1. Open Google Chrome. Click on the three vertical dots in the upper righthand corner of your Google Chrome browser.

  2. Select History and history again.

  3. On the lefthand side, select “Clear browsing data.”

  4. You will need to select the Advanced Tab. For Time range, select All time. You must also select Cookies and other site data and cached images and files. Then click Clear data.

  5. Navigate back to the TouchNet Authorized User login at https://secure.touchnet.net/C21706_tsa/web/login.jsp. If you know your password and it is not expired, try entering your password. If not, you may reset your password by clicking on Forgot Password on the TouchNet Authorized User login page. A password reset email will be sent to you immediately. You must use this password reset within 24 hours. Enter the alphanumeric characters in the brackets. Please do not enter the brackets. Once logged in, you will be asked to reset your password.

PDF Instructions - Desktop/Laptop Firefox

  1. Open Firefox. Click on the three horizontal lines (hamburger) in the upper righthand corner and click on History.

  2. Click Clear recent history.

  3. You will be presented with options to clear your recent history. Time range to clear should say everything. You must select cookies and cache. Click Clear Now.

  4. Navigate back to the TouchNet Authorized User login at https://secure.touchnet.net/C21706_tsa/web/login.jsp. If you know your password and it is not expired, try entering your password. If not, you may reset your password by clicking on Forgot Password on the TouchNet Authorized User login page. A password reset email will be sent to you immediately. You must use this password reset within 24 hours. Enter the alphanumeric characters in the brackets. Please do not enter the brackets. Once logged in, you will be asked to reset your password.

PDF Instructions - iPhone Safari

  1. Open the Settings app on your iPhone.

  2. Scroll down until and tap Safari.

  3. Scroll down and tap Clear History and Website Data.

  4. Select All history and Clear history.

  5. Navigate back to the TouchNet Authorized User login at https://secure.touchnet.net/C21706_tsa/web/login.jsp. If you know your password and it is not expired, try entering your password. If not, you may reset your password by clicking on Forgot Password on the TouchNet Authorized User login page. A password reset email will be sent to you immediately. You must use this password reset within 24 hours. Enter the alphanumeric characters in the brackets. Please do not enter the brackets. Once logged in, you will be asked to reset your password.

PDF Instructions - iPhone Google Chrome

  1. Open the Chrome app and tab on the three horizonal dots in the lower righthand corner.

  2. Tap Clear Browsing Data. Select time arrange as All Time. You must select cookies, site data and cached images and files. You may keep the other options selected or unselect them.

  3. Click Clear Browsing Data.

  4. Navigate back to the TouchNet Authorized User login at https://secure.touchnet.net/C21706_tsa/web/login.jsp. If you know your password and it is not expired, try entering your password. If not, you may reset your password by clicking on Forgot Password on the TouchNet Authorized User login page. A password reset email will be sent to you immediately. You must use this password reset within 24 hours. Enter the alphanumeric characters in the brackets. Please do not enter the brackets. Once logged in, you will be asked to reset your password.

PDF Instructions - Android Google Chrome

  1. Open the Chrome app.

  2. Tap on the three vertical dots in the upper righthand corner of the Chrome screen.

  3. Click Clear browsing data. The clear browsing data menu should appear.

  4. Click more options. We recommend time range to be all time and at minimum clear the cookies and site data and cached images and files.

  5. Tap clear data.

  6. Navigate back to the TouchNet Authorized User login at https://secure.touchnet.net/C21706_tsa/web/login.jsp. If you know your password and it is not expired, try entering your password. If not, you may reset your password by clicking on Forgot Password on the TouchNet Authorized User login page. A password reset email will be sent to you immediately. You must use this password reset within 24 hours. Enter the alphanumeric characters in the brackets. Please do not enter the brackets. Once logged in, you will be asked to reset your password.