University of Southern Indiana
Two students discussing business skills

Professional Business Skills Certificate

Do you work well on a team, make good decisions and solve problems? Those are some of the skills employers want most and what you will develop in the Professional Business Skills Certificate. Through exercises, self assessments and quizzes, you will learn how to communicate verbally with people inside and outside of your organization, as well as, plan, organize and prioritize work. During the eight sessions, you will develop specific soft skills in: 

  • Communication
  • Customer service
  • Professional image
  • Conflict resolution
  • Dealing with difficult situations
  • Problem solving
  • Teamwork
  • Leadership

This course addresses the following soft skills: communication, being a team player, confidence, resolving conflict, interpersonal relationship skills and leadership.

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To request a group contract training for your employees or company, please contact Paula Nurrenbern at

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  • What other Lifelong Learners say about this course:

    "Taking the Professional Business Skills course was an amazing experience. I have worked in an office setting for years, but I was able to learn and apply these new soft skills in my current office environment. My employers were grateful for the skills and suggestions I was able to bring back and share with my co-workers. Delana made the class fun and interactive, too."

    Mallory J.

  • What other Lifelong Learners say about this course:

    “I am very grateful that I took full advantage of the opportunity to take this course as the lessons and concepts discussed throughout the eight weeks were certainly applicable to me not only in my professional life, but also my personal life. I do feel that by taking this class it has helped me put into perspective the expectations that employers look for in their employees. The understanding of such standards and how to meet those standards is a useful tool for those in the workforce. I hope to take advantage of similar courses in the future.”

    Mark Whitaker
    USI student

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