University of Southern Indiana

Leadership Skills for the New Leader Certificate

For prospective, new or experienced leaders, this course is ideal for building the knowledge and skills needed to launch or enhance a successful management career. The following topics are explored:

Your Role as a Leader
• The Supervisor role- what it is and what it is not
• Employee engagement
• Supervising former peers
• Skills inventory
• Resources and information supervisors need
• Summary and action plan

Resolving Conflict
• Healthy versus damaging
• Consequences of conflict
• Causes of conflict
• Conflict resolution process
• Supervisor’s role in conflict

• Interpersonal relationships
• Appropriate use of various communication methods
• Goal setting and performance expectations
• Feedback for improving performance

Building and Sustaining Trust
• Supervisor role in building and sustaining trust
• Behaviors that build, sustain and break trust
• Repairing damaged relationships

Crucial Conversations
• Speak persuasively not abrasively, no matter the topic
• Make it safe for others to share their honest opinions
• Deal with people who either clam up or blow up
• Gain control of their own emotional responses
• Disagree without being disagreeable

The program can be customized to fit your organization’s specific needs, and taught as either a 12 or 15-hour course. The 12-hour course is your choice of four modules and the 15-hour course includes all five modules.

Contact Paula Nurrenbern, manager, customized solutions at 812-461-5425 or, for a needs assessment to see how our programs can meet the training needs of your company or organization.


Contact Paula Nurrenbern


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