University of Southern Indiana

Crucial Conversations

Crucial Conversations is based upon the best-selling book, Crucial Conversations:  Tools for Talking When Stakes are High. Crucial conversations happen all of the time with everyone. Conversations are considered crucial when opinions vary, the stakes are high and emotions run strong.

 In this session, participants will learn how to handle crucial conversations in an effective manner rather than avoiding the problem by choosing to go silent.

 At the close of this interactive session, participants will be able to:

  •  Identify the conversations that are keeping them from their desired results
  • Speak persuasively not abrasively, no matter the topic
  • Make it safe for others to share their honest opinions
  • Deal with people who either clam up or blow up
  • Gain control of their own emotional responses
  • Disagree without being disagreeable
  • Influence without exerting force

This program can be customized to fit your organization’s specific needs. It can also be chosen as part of a Leadership Skills Certificate, offering prospective, new and experienced leaders an opportunity to gain needed skills.

Contact Paula Nurrenbern, manager, customized solutions at 812-461-5425 or, for a needs assessment to see how our programs can meet the training needs of your company or organization.  

Contact Paula Nurrenbern


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