Customer service is not a department. It is a philosophy to be embraced by every employee, from the CEO to the most recently hired. The average company loses up to half its customers every year due to poor customer service, equating to $75 billion annually in losses.
Having well-training and skilled employees who can handle a variety of situation while reflecting a positive image for the company are a true asset. Poor employee behavior or employees who lack customer service skills can damage a company's reputation.
We offer training courses for employees to learn how to provide excellent customer service, for both internal and external customers. Each course is designed as a three-hour module, but courses can be combined to provide a customized certificate in Customer Service Excellence to best fit the needs of your organization.
Course options and learning objectives are listed below.
Customer Support Skills Training
Corporate Behavior and Customer Service Standards
Dealing with Customer Objections
Contact Paula Nurrenbern, manager, customized solutions at 812-461-5425 or email@example.com, for a needs assessment to see how our programs can meet the training needs of your company or organization.
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