Customer service is not a department. It is a philosophy to be embraced by every employee, from the CEO to the most recently hired. The average company loses up to half its customers every year due to poor customer service, equating to $75 billion annually in losses. Having well-trained and skilled employees who can handle a variety of situations while reflecting a positive image for the company are a true asset. Poor employee behavior or employees who lack customer service skills can damage a company's reputation.
We offer training courses for employees to learn how to provide excellent customer service. Each course is designed as a four-hour module, but courses can be combined to provide a customized certificate in Customer Service Excellence to best fit the needs of your organization.
Customer Support Skills Training
Participants in this course will develop an understanding of company goals and customer expectations, for both internal and external customers. They will also learn the importance of telephone etiquette and building rapport with customers.
Corporate Behavior and Customer Service Standards
Dealing with Customer Objections
The following course options are offered in partnership with Developmental Dimensions International. To gain the most benefit from the material, we recommend selecting the courses in this order and we will work with you to determine how to best meet your needs.
Communicating with Impact
Taking the Heat
Navigating Beyond Conflict
Contact Paula Nurrenbern, manager, customized solutions at 812-461-5425 or firstname.lastname@example.org, for a needs assessment to see how our programs can meet the training needs of your company or organization.
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