University of Southern Indiana

Eagles Mail Help

Eagles Mail / Office 365 mail / OWA  are all the same

Important mail from your instructors and the University will be sent to your USI email account. It is IMPERATIVE that you access your USI email on a regular basis. 

If you prefer to use an email account other than the one provided you by USI, you can forward your USI email to a functioning account that you access regularly. If you forward to a non-functioning or non-existent email account, you could potentially lose important email messages. It is your responsibility to periodically test the forward to see that it works.

Email Service

Eagles Mail is the university email service provided to all USI students. New students are assigned an email address upon admission to the University. Student email addresses are based on myUSI usernames. If your username is sjsmith10, then your email address is Important mail from your instructors and the University will be sent to your USI email account so it is imperative that you access your USI email on a regular basis.

How do I send an attachment in Eagles Mail / Office 365?

How do I create a contact or a group in Eagles Mail?

How do I schedule an appointment with my Professor?

How do I delete an email message?

What is my Eagles Mail quota?

How do I move messages to a folder in Eagles Mail?

How do I make new folders in Eagles Mail?

How do I Forward or Unforward my Eagles Mail?

How do I filter unwanted spam?

How long do I get to use my Eagles Mail account?

Set up Eagles Mail on your mobile device


How do I turn Clutter Off?

Where is my Clutter folder?

How do I turn off FOCUSED inbox on my mobile device?

How to Turn Conversation Mode On/Off?

How do I correct my email Time Zone?

How do I add an email address to my Eagles Mail Safe Senders list?

How do I report a possible Phishing Scam?

How do I set/change my personal email address (reset password)?

How do I get my photo to show up in email?

How do I create a contact or a group in Eagles Mail?

  1. From inside your email, click on contact Contacts in the lower left. In Contacts, on the toolbar, click the drop down to the right of New. From here you can click Contact or Group.
  2. If you pick Contact, you can fill in the fields for a single person.
  3. If you pick Group, you can add multiple people into a single list.
  4. Click save Save and Close to save the new contact or group. Click Cancel if you want to discard your changes.
  5. You can now send email to the contact or group.

How do I delete an email message?

Delete a message simply by clicking on the message and then clicking the “Delete“  button at the top of the email message list.

This will send the message to your “Deleted Items” folder (trash can icon).

In order to permanently delete the messages, you must delete them from the “Deleted Items” folder.  All messages may be deleted by right clicking on the “Deleted Items” folder and selecting “Empty deleted items” or you may individually delete or recover messages by opening the folder and selecting them.

What is the Eagles Mail quota?

Your Eagles Mail quota is 50 Gigabytes (50 GB) of space across all of your email folders.

Moving messages into a folder still counts against your overall quota. This includes moving mail into your Deleted and Sent folders.

Your quota is very large and you should never have problems with running out of space, but if you do just delete some older emails.

How do I move messages to a folder in Eagles Mail?

Select a message by clicking on the message or select multiple messages by holding down the “Ctrl” key and selecting multiple messages.

Do one of two things:

  1. Drag the selected email(s) to the left to the folder in which you want to place the messages, or
  2. Click “Move” at the top of the page and select the desired folder from the dropdown, or select “Move to folder…” from the dropdown and then select the desired folder from the list that pops up.

How do I make new folders in Eagles Mail?

  1. In the Navigation Pane, on the bottom left, click e-mail Mail to view the list of all folders in your Inbox.
  2. Right-click the folder in which you want to create a new folder. For example, to create a subfolder in your Inbox, right-click Inbox. To create a new folder at the same level as your Inbox, right-click your name at the top of the folder list.
  3. Click Create New Folder.
  4. Type a name for your new folder.
  5. Press ENTER to save your changes.

    Eagles Mail

Step 1: To setup forwarding, first logon to your Eagles Mail account via the Web.

Step 2: Look for the Settings Gear icon at the top right of the screen, click on it.

Step 3: Under Settings, click in the Search bar and type "Forwarding" then click on "Forwarding".

Step 4b (TO UNFORWARD): On the Forwarding screen, check the box that says "Stop Forwarding" and click "Save" when finished.

Block SPAM

Create Rule to move messages to folder based upon sender address or specific words in the subject. Two Step Process

First: Turn on the Junk Filter

  1. Click the Cog in the Top Right CornerCog2
  2. Click Options, Block or Allow
  3. Set your email to Automatically Filter Junk Email
  4. Set your email to Trust Emails from your Contacts
  5. Click Save at the Bottom

Second: Create Rules to Block Messages By keyword or sender address

  1. Click the Cog like in the first step
  2. Click Options, Organize Mail
  3. Click Inbox Rules
  4. Click the "+" and select from the various options

Create a Rule if you are repeatedly getting the same kind of email

     Example: "Click here to apply for a $500/ a week job" filter by "specific words in subject" option

     If a specific email keeps sending various messages filter by "move messages from someone" option

Name the Rules and be sure to Click Save at the Bottom.

How long do I get to use my Eagles e-Mail account & Office software?

If you graduate from USI, you will get the Alumni role added to your profile and you will have access to your e-mail account indefinitely (our lawyers won't let us say forever).   If you cease to be a student, or employee, without the Alumni Role, we will remove your Microsoft license.  This deletes your email account.  This will also remove the license to the Microsoft Office software.  The Microsoft Office software is available to Students and Employees (not alumni).  

Tips to export your e-mail before it is deleted are Here.

What is PILOTUSI.ONMICROSOFT.COM? is the initial domain created with Microsoft for Office 365.  EVERY USI account on Office 365 has this domain associated with its account.  It is used ‘behind the scenes’.

To personalize the USI 365 accounts, we were able to add our own domain to each account.  We have added EAGLES.USI.EDU to each account.  This is the domain we reference when talking about eagles-mail and Office 365 accounts at USI.


Example: If someone were to send an email to,  it would deliver to the exact same mailbox as


If your mail appears to be coming from, please let the helpdesk know (812.465.1080) and your account can be modified so that your mail appears to come from your account

Contact Information Technology


Send Email to