University of Southern Indiana
Case managers with patient

Case Management/Care Coordination Program

Description of program
Case management strives to assist patients and families to navigate through healthcare system. Case managers provide advocacy for patients and interact with the members of the healthcare team to find solutions in providing effective, quality, and efficient care.  Case managers provide care coordination to communicate the needs of the patients and guide the delivery of appropriate and effective care.

The program was designed utilizing the Standards of Practice for Case Management as endorsed by the Case Management Society of America.

Information regarding the Certified Case Manager national certification exam by Commission for Case Manager Certification can be obtained at

Information regarding the Nursing Care Management certification exam by American Nurses Credentialing Center can be obtained at

Who should enroll in this program?
This program is designed for English-speaking nurses, social workers, and other healthcare professionals who want to enhance or develop the knowledge and skills necessary for quality case management.

Program Content
The content is divided into modules. Each module utilizes instructor outlines, audio/video recordings, reading assignments, articles, web resources, case studies to augment the learning process. These methods provide the participant with flexibility in completing assignments and interacting with the faculty.  Each module has accompanying study guide(s) with questions (such as multiple choice, essay) for participants to submit to faculty.  Interaction with faculty may occur as feedback to study guides, discussion boards, or email. The modules cover case management principles, case management process, care coordination of services, financial aspects of case management, disease management, and application of care management.

The textbook is required for this program. Upon registration, you will receive detailed information to purchase the textbook.

Course Schedule
This eight-week activity is offered three times a year.  The deadline for registration is the Monday prior to the start date by 8 a.m. CDT.

2018 Dates

Start End
March 26 May 18
June 4 July 27

August 13

October 5

2019 Dates



March 25

May 17

June 3

July 26

August 12

October 4

Learning Outcome
The learning outcome of this program is to enable the participant to successfully implement care management (care coordination) practices, ethics, and standards in their clinical settings through interprofessional collaborative practice.

Program objectives
At the conclusion of this program, the participant will be able to: 

  1. Present an overview of the case management process.
  2. Identify methods to coordinate services to meet client needs.
  3. Explain the financial aspects of case management.
  4. Integrate disease management and case management into the plan of care.
  5. Apply case management principles to clinical situations.
  6. Assimilate evidence based interprofessional collaborative practice.

Delivery of content
The content is delivered asynchronous via the online learning management system, Blackboard. The internet provides an opportunity for interaction with program faculty while in the comfort of learning in your own home and office.  Program staff are available during business hours by phone or email to assist participants with technical issues or concerns. 

Note: Many businesses, especially government agencies or health institutions, utilize security firewalls.  Access to web links within program and communication from the instructor, or other students may be blocked. We recommend not using your work email address for this course.

Contact hours
40 contact hours

Criteria for successful completion

  • Submit registration and payment.
  • A certificate for contact hours will be awarded following completion of each module study guides, receive a passing score of 70% or better on comprehensive final, and submission of program evaluation.

The certificate of completion will be sent via email immediately upon the completion of the program evaluation.

Successful completion of this program does not guarantee expertise in the content. Clinical experience and judgment coupled with an understanding of the content are necessary to attain competency. Achieving certification via a designated professional organization is an additional step to demonstrate competency.

Faculty Names and Credentials
We strive to provide interprofessional education by utilizing a variety of content experts as instructors, contributors, and reviewers.    

Robin Sullivan, BSN, RN, CCM
M. Jane Swartz, DNP, RN, ACNS-BC

Conflict of Interest Statement
There is no conflict of interest for anyone in a position to control content for this activity.


The University of Southern Indiana College of Nursing and Health Professions is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation. USI was recognized as accredited with distinction through November 30, 2018.


This program has been pre-approved by The Commission for Case Manager Certification to provide continuing education credit to CCM® board certified case managers. This course is approved for 40 CE Contact hours.

Activity code: H00030937 / Approval #: 180000617 / Expiration date: March 26, 2019

State of Indiana
University of Southern Indiana is an approved provider of continuing education for social workers, marriage and family therapists, psychologists, occupational therapists, occupational therapy assistants, dental professionals, and other health professionals licensed in the state of Indiana.

State of California
The University of Southern Indiana is approved by the California Board of Registered Nursing. Provider #13378 

Contact Dr. M. Jane Swartz


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