2017 Enrollment Management Recipients
Top row left to right: Dr. Kevin Valadares, Cesar Berrios, Angel Nelson, Andrew Wright, Carolyn Campbell, William Pool, and Jayne Tang. Bottom row left to right: Gina Videa, Sara Fehrenbacher, Laura McDaniel, and Heather Bauer.
Recognizes the team leader and the team members who have spearheaded a collaborative effort that has substantially impacted a department, several departments, the campus, staff and faculty and/or student and families.
Left to right: Cesar Berrios, Multicultural Program Advisor, Sara Fehrenbacher, Senior Counselor, Student Financial Assistance, Gina Videa, Senior Admissions Counselor, Andrew Wright, Vice President of Enrollment Management, and Dr. Kevin Valadares, Associate Professor of Health Services.
Award Recipient: Gina Videa
Team Members: Cesar Berrios, Sara Fehrenbacher, Dr. Kevin Valadares
Quote from nominator: “Gina, along with several others, has played a crucial role in helping students from Latino communities be more aware of our academic programs and scholarship opportunities. I can cite numerous cases where Gina has intervened on behalf of a student to ensure they receive every opportunity to be successful at USI. She knows the majority of our incoming Latino students very well, and is constantly working in their best interest.”
Friend of Enrollment Management Award
Recognizes individuals and/or groups/organizations outside the Division of Enrollment Management who have made outstanding and/or sustained contributions to the mission and vision of Enrollment Management.
Left to right: Jayne Tang, Programmer Manager, Andrew Wright, Vice President of Enrollment Management
Award Recipient: Jayne Tang
Quote from nominator: “Jayne Tang is a friend, not only of the Enrollment Management group but also the entire university. She has an uncanny ability to identify problems, often before the rest of us know they exist, and find technological solutions. She has a tremendous store of knowledge and is able to see the 'big picture' within the framework of the university's software solutions.”
Recognizes an individual whose innovative work or suggestions significantly improve operational efficiency, introduces a new or modified business practice or improves work process, workflow or customer service.
Left to right: Angel Nelson, Assistant Registrar, Andrew Wright, Vice President of Enrollment Management.
Award Recipient: Angel Nelson
Quote from nominator: “Angel Nelson is extremely talented at identifying problems and developing solutions to improve productivity and customer service. She is able to think logically to find the means to make things better. Her innovative ways of addressing situations improves processes and procedures. When the university made the decision to offer electronic transcripts to students and former students, the Parchment system was not quite compatible with our Banner systems. Only through her innovative thinking, persistence, and her tireless testing was this process able to be improved.”
Knowledge for Life Award
Recognizes an individual who has made outstanding contributions beyond his/her position to their professional development, thereby enhancing the quality of professionalism in the Division of Enrollment Management. Provides/supports professional development activities for Enrollment Management staff members, demonstrates commitment to his/her own professional development.
Left to right: Laura McDaniel, Manager of Undergraduate Admissions Systems and Operations, Andrew Wright, Vice President of Enrollment Management.
Award Recipient: Laura McDaniel
Quote from nominator: “I find it most admirable that Laura consistently maintains a high level of working knowledge of the many systems that we use in our office in addition to the changes in processes across campus. Laura does not settle for not knowing how to accomplish a task. She will study, attend webinars, experiment, practice, and ask questions until she gets it right. The entire University benefits from her persistence and self-motivation. The technological advances today can be overwhelming and makes it easy for the technology gap to widen to a point that it seems impossible to stay up to date. Laura’s determination to not only learn something new each day, but to master it is an inspiration to everyone in Undergraduate Admissions.”
Outstanding New Professional Award
Recognizes a new Enrollment Management employee who has made outstanding contributions toward achieving departmental goals, divisional goals, and Enrollment Management core values.
Left to right: William Pool, Transfer Credit Supervisor, Andrew Wright, Vice President of Enrollment Management.
Award Recipient: William Pool
Quote from nominator: “An example of Will’s outstanding work ethic is his enthusiasm to take on new projects such as the Transfer Student Open House days or assisting potential transfer students during the recently announced closing of St. Joseph’s College. During transfer visit days, transfer students could learn how their credits would be accepted at USI and how it would apply to their chose major. In order for this to be possible, Will ensured that all transcripts were evaluated and available for review by the prospective transfer students participating in each open house day. For accepted students, this was a straightforward process; however, for those students who had not applied, it required additional work often completed quickly due to late receipt of transcripts. Will jumped on this new project with enthusiasm and diligence and “made it happen.”
Outstanding Support Staff Award
Recognizes an Enrollment Management staff member who exhibits exceptional performance above and beyond their normal job duties. Exceptional performance could be a major accomplishment, excellent work ethic and/or outstanding customer service, which significantly contributed to the goals of Enrollment Management.
Left to right: Carolyn Campbell, Senior Administrative Assistant, Andrew Wright, Vice President of Enrollment Management.
Award Recipient: Carolyn Campbell
Quote from nominator: “Carolyn Campbell is the epitome of an outstanding employee. She processed 10,540 transcripts during the last calendar year. In addition to actually processing all of these orders, Carolyn answers numerous questions from students and parents. She helps each student place and/or track their order with patience and understanding. Carolyn is always concerned with helping students and making sure their needs are met. It is not uncommon to see Carolyn working past 4:30 to ensure all the day's orders are complete or to help a student with an urgent need.”
Outstanding Administrator Award
Recognizes an administrator who exhibits exceptional performance above and beyond their normal job duties. Exceptional performance could be a major accomplishment, excellent work ethic and/or outstanding customer service, which significantly contributed to the goals of Enrollment Management.
Left to right: Heather Bauer, Program Director of Student Support Services, Andrew Wright, Vice President of Enrollment Management.
Award Recipient: Heather Bauer
Quote from nominator: “For Heather, her work does not start and stop within the confines of her day-to-day duties in SSS. She also voluntarily extends her services as the Committee Chair for Scholarships through Indiana TRIO in an effort to provide financial aid to the most needy and deserving. She is an ongoing advocate in USl's Sexual Assault and Gender Violence Prevention Group where she works to bring awareness and resources to those who have fallen victim to abuse.”